Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Sun, Sep 01, 2024
This job expires in: 21 days
Job Summary
A company is looking for a Technical Support Engineer.
Key Responsibilities:
- Perform troubleshooting, debugging, and root cause analysis for Cloud-based web applications
- Communicate and troubleshoot with customers through various channels to investigate and resolve concerns
- Collaborate with peers to share knowledge and advocate for customers by understanding their use cases
Required Qualifications:
- 2-5 years experience in a customer-facing technical role
- Knowledge across technologies including REST API, SQL, SSL/TLS, Java Logs, and Networking
- Ability to diagnose complex technical issues using communication modalities such as phone and live chat
- Passion for learning new technologies and utilizing them in a customer-facing environment
