Technical Support Engineer
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Jan 08, 2025
This job expires in: 22 days
Job Summary
A company is looking for a Technical Support Engineer, Secure Access.
Key Responsibilities
- Diagnose and resolve customer technical issues, managing multiple complex cases simultaneously
- Investigate, document, and track product bugs and customer feature requests while utilizing diagnostic tools
- Identify trends in issues and make recommendations to streamline support processes and improve customer satisfaction
Required Qualifications
- 4-5 years of experience in networking support, preferably with client-server experience
- Proficiency in IP networking concepts and protocols, including LAN/WAN, TCP, UDP, and firewalls
- Hands-on experience with network protocol analyzers such as Wireshark
- Strong working knowledge of various Operating Systems, including Windows, iOS, OSX, and Android
- Experience in configuring wireless networks and VPNs
COMPLETE JOB DESCRIPTION
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