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Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer to provide high-level technical support and resolve complex customer incidents.
Key Responsibilities
- Analyze customer issues and logs to diagnose and resolve technical problems
- Coordinate multi-department escalations and provide insights into customer issues
- Review production performance and collaborate with internal teams for issue resolution
Required Qualifications
- Bachelor's or master's degree in a technical discipline (work experience may be considered)
- 3-5 years of experience supporting customers in a technical environment
- Understanding of REST APIs and experience with log analysis
- Basic knowledge of C++, Java, HTTP protocols, and web services
- Familiarity with database architecture and operating systems
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COMPLETE JOB DESCRIPTION
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Company Overview
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