Technical Support Engineer
Job Summary
Providing remote technical support, the full-time Technical Support Engineer will diagnose and resolve customer issues while managing support cases and ensuring high service standards.
Key responsibilities
- Deliver remote technical support to customers, diagnosing issues and providing solutions
- Troubleshoot complex technical problems and keep customers informed throughout the resolution process
- Configure and support the Paytronix platform, assisting customers in maximizing their software usage
Required qualifications
- 3-5 years of customer service and technical support experience, preferably in the hospitality industry
- Experience with customer relationship management (CRM) platforms such as Salesforce Service Cloud
- Familiarity with point-of-sale (POS) systems and online ordering platforms
- Experience creating technical documentation and improving processes
- Knowledge of artificial intelligence tools such as Copilot, Claude, or ChatGPT
Complete Job Description
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