Technical Support Manager

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 05, 2024

This job expires in: 28 days

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Manager to lead and grow their Technical Support team.

Key Responsibilities

Provide first-line support response to customers while meeting quality and timeliness targets
Hire, develop, and retain Technical Support Engineers, fostering a positive team culture
Establish and track KPIs for team performance, conducting regular performance reviews

Required Qualifications

Minimum of 5+ years of experience in SaaS at the enterprise level
5+ years of experience leading support/service teams of 10 or more Technical Support Engineers
Experience in building and scaling support teams
Solid technical background to instruct a non-technical audience
Proficient with Salesforce

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