Technical Support Representative
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Aug 27, 2024
This job expires in: 6 days
Job Summary
A company is looking for a Technical Support Representative.
Key Responsibilities:
- Provide 1st level support for clients, troubleshoot and resolve issues with company software
- Receive inbound phone calls and accurately log all call conversations in Zendesk in a timely manner
- Work closely with Tier 2 technicians to escalate issues as required and ensure clients remain informed of progress
Required Qualifications:
- 2 or more years' experience in customer service
- Proficient in Microsoft Office 365 (Outlook, Excel, Word, OneDrive)
- Experience in troubleshooting various applications
- Detailed oriented and self-motivated
- Able to thrive in a fast-paced, deadline-driven environment
COMPLETE JOB DESCRIPTION
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Company Overview
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