Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to assist customers with service-related issues while working from home.

Key Responsibilities

• Identify service-related needs and provide appropriate solutions to customers
• Diagnose and resolve basic network and modem functionality issues
• Guide customers through hardware and software configurations to enhance service functionality

Required Qualifications

• Ability to effectively communicate over the phone with customers
• Must be flexible, independent, and self-motivated in a fast-paced environment
• Experience working in a Microsoft Windows environment and multitasking with multiple programs
• High-speed internet service with a minimum speed of 10 mbps and a stable connection is required
• Establish a dedicated and distraction-free workspace at home