Technical Support Specialist
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Jan 07, 2025
This job expires in: 23 days
Job Summary
A company is looking for a Technical Support Specialist to provide first-line technical support for clients using their SMS and WhatsApp application.
Key Responsibilities
- Provide first-line technical support via various communication channels to ensure client success
- Troubleshoot complex issues and collaborate with senior team members to diagnose and resolve problems
- Maintain accurate client information and contribute to the internal knowledge base and support community
Required Qualifications
- 2+ years of experience in a software support role, with expertise in Salesforce as a power user or administrator
- Proven ability to manage multiple priorities and communicate effectively in a remote work setting
- Strong analytical and troubleshooting skills
- Ability to adapt to rapidly changing environments and client requirements
- Fluency in foreign languages and/or experience in the nonprofit or international development sector is a plus
COMPLETE JOB DESCRIPTION
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