Technical Support Specialist
Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Jan 08, 2025
This job expires in: 19 days
Job Summary
A company is looking for a Technical Support Specialist to provide customer support primarily through email and video calls.
Key Responsibilities
- Provide technical support to customers via email and video calls
- Troubleshoot complex software issues and assist with escalated support tickets
- Collaborate with the team to share insights and solutions for customer inquiries
Required Qualifications
- Minimum 2 years of experience in email-based technical support in SaaS or a combination of technical and writing experience
- Extensive experience troubleshooting complex software issues
- Ability to explain technical concepts in a non-technical manner
- Fluency in both written and spoken English
- Availability to work between Pacific Standard Time hours of 9am to 6pm permanently
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY
- ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
- HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
- COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
- DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
- EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
