Technical Support Specialist

Job Summary

A company is looking for a Support Specialist II to resolve technical challenges and provide expert guidance to clients.

Key Responsibilities

• Provide high-level support to Sales Assisted customers, managing inquiries and ensuring timely resolutions
• Develop expertise in the Live product area to drive product success and user satisfaction
• Collaborate with internal teams to address customer issues and manage outages effectively

Required Qualifications

• Experience troubleshooting complex technical issues related to live video streaming
• Understanding of live video delivery mechanics and end-to-end streaming workflows
• Proven experience in a customer-facing technical support role, preferably in a SaaS environment
• Strong technical aptitude and ability to learn new technologies quickly
• Experience with omni-channel support, including ticketing systems like Zendesk