Technical Support Team Lead
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Jan 07, 2025
This job expires in: 23 days
Job Summary
A company is looking for a Technical Support Team Lead to oversee the Technical Support team and manage complex technical issues.
Key Responsibilities
- Lead daily Case Support Hours and provide mentorship to the support team
- Manage complex technical escalations and ensure thorough documentation and communication
- Develop and deliver product training sessions and maintain internal technical documentation
Required Qualifications
- 2-4 years of experience in technical support or customer-facing technical roles
- Deep experience with the Salesforce platform
- Strong analytical and problem-solving skills
- Ability to work independently and manage multiple projects simultaneously
- Foreign language fluency and/or nonprofit experience is a bonus
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY
- ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
- HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
- COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
- DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
- EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
