Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely, managing inquiries across multiple channels and ensuring timely, accurate responses.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring clarity and professionalism
• Establish and maintain professional relationships with customers while providing effective technical support for the T3 Platform
• Utilize product knowledge and resources to troubleshoot issues and enhance customer satisfaction

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to adapt positively to change and handle challenging customer interactions professionally