Job Summary
A software development company is filling a position for a Telecommute Accounting Software Customer Success Coach in Mount Juliet.
Individual must be able to fulfill the following responsibilities:
- Listen well and gather important details via phone, email and chat
- Trouble-shoot, diagnose and quickly resolve customer concerns
- Be the go-to specialist for accounting-related software issues
Qualifications for this position include:
- High school diploma or equivalent
- 2+ years customer service experience
- Working knowledge of accounting principles
- Multitasker (comfortable thinking, talking, and typing all at once)
- Fluent in English
- Able to take initiative and complete work independently with limited supervision
