Job Summary
A software development company is filling a position for a Telecommute Application Support Specialist.
Must be able to:
- Assist customers with their ERP system
- Monitor, track, and document customer support calls and related activities in Salesforce
- Develop Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls
Skills and Requirements Include:
- Ability to quickly develop and maintain a high level of knowledge of the company suite of software products and remain current on product updates
- Demonstrated ability to empathize with customers
- Excellent problem-solving skills
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline
- Strong understanding of general business, accounting and HR principle
