Telecommute B2B Client Product Support Representative

Location: Pacific Time

Compensation: Salary

Staff Reviewed: Wed, Jul 07, 2021

This job expires in: 7 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company has a current position open for a Telecommute B2B Client Product Support Representative.

Must be able to:

  • Receive inbound support queries via email/tickets, phone and (later) chat
  • Run 1-1 Zoom calls with clients to help resolve queries and provide technical consultation
  • Provide technically accurate responses after carefully testing necessary scenarios

Position Requirements Include:

  • 3+ years professional experience, preferably in a SaaS business
  • Experience with HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries concepts
  • Have fantastic interpersonal skills and are an excellent communicator, verbal and written
  • Able to really listen to people, get to the heart of the issue and see it through to resolution

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