Telecommute Bilingual Customer Service Representative

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Fri, Mar 26, 2021

This job expires in: 8 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A consulting firm that provides consulting and operations improvement with a focus on several specific sectors is seeking a Telecommute Bilingual Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

  • Respond to Inbound/Outbound Call Inquiries
  • Initiate outbound calls to respond to inquiries and to follow-up with previous contacts
  • Perform support ticket transaction resolution tasks and administrative functions

Qualifications Include:

  • Bilingual in either Arabic, Cambodian, Cantonese, Korean, Laotian, Mandarin, Russian, Somali, Spanish, Tagalog, Ukrainian, or Vietnamese
  • Related experience and/or training in customer service
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Demonstrated general knowledge of PC navigation and commands (I.e. copy, paste, highlight functions)
  • Proficiency with writing skills, including ability to compose reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

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