Job Summary

A consulting firm that provides consulting and operations improvement with a focus on several specific sectors is seeking a Telecommute Bilingual Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

• Respond to Inbound/Outbound Call Inquiries
• Initiate outbound calls to respond to inquiries and to follow-up with previous contacts
• Perform support ticket transaction resolution tasks and administrative functions

Qualifications Include:

• Bilingual in either Arabic, Cambodian, Cantonese, Korean, Laotian, Mandarin, Russian, Somali, Spanish, Tagalog, Ukrainian, or Vietnamese
• Related experience and/or training in customer service
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Demonstrated general knowledge of PC navigation and commands (I.e. copy, paste, highlight functions)
• Proficiency with writing skills, including ability to compose reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public