Telecommute Bilingual Japanese and English Customer Service Agent

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Posted: Tuesday, July 03, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Part Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A social media management company needs applicants for an opening for a Telecommute Bilingual Japanese and English Customer Service Agent.

Candidates will be responsible for the following:

  • Reviewing, taking action on (rejecting or approving), tracking, and/or escalating social media users’ posts according to brand guidelines
  • Responding to user content in a social context and initiating or conversation
  • Responding to customers’ questions (with pre-determined or authored responses)

Skills and Requirements Include:

  • Language fluency testing and writing samples are a requirement for all hourly positions in any language, all applicants must be fluent in English
  • Demonstrated ability to empathize with people, make decisions according to guidelines, and communicate company policies in informal courteous conversational style
  • Ability to focus on the task at hand with minimal external distraction
  • Ability to work for a block of serveral hours at a time
  • Punctuality and adherence to attendance policies, which are strictly enforced