Telecommute Biotechnology Company Call Center Operations Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 04, 2020

This job expires in 5 days

Job Category: Business Operations, Healthcare, Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Temporary

Employer Type: Employer

Career Level: Experienced

Job Summary

A provider of outsourced healthcare services is searching for a person to fill their position for a Telecommute Biotechnology Company Call Center Operations Manager.

Individual must be able to fulfill the following responsibilities:

  • Oversee a team of call center supervisors
  • Manage, organize, and coordinate outbound and/or inbound call center programs
  • Collaborate with Business Unit Director to ensure client objectives are met in a fiscally responsible manner

Skills and Requirements Include:

  • Bachelor Degree or equivalent work related experience
  • Five years’ experience supervising within a Call Center operation
  • Ability to train and motivate staff members
  • Ability to work independently, and exercise sound judgment with regards to issue escalation
  • Outstanding customer service, communication, and interpersonal skills
  • Adept at all applicable computer software