Job Summary
A vision care insurance company has a current position open for a Telecommute Customer Support 2.
Individual must be able to fulfill the following responsibilities:
- Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques
- Maintain and organize correspondence to ensure consistent, accurate, and professional responses
- Assist leadership staff in providing coaching and policy or procedural support
Must meet the following requirements for consideration:
- Two to four years customer service experience handling complex issues in a high-volume environment
- One year taking ACD calls within a call center environment
- Available to work any shift, including weekends, holidays, and/or overnight
- Demonstrated ability to effectively communicate and/or coach as necessary
- Ability to work within multiple complex systems to extract information needed to support customers
- Demonstrated ability to learn, support change management and assimilate new information quickly
