Telecommute Client Services Operations Vice President

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, May 20, 2020

This job expires in 14 days

Job Category: Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Job Summary

A provider of financial software solutions has an open position for a Telecommute Client Services Operations Vice President.

Core Responsibilities of this position include:

  • Collaborate with Client Support leadership on Call Center solutions and technology stack
  • Oversee and execute plans to bring individual department’s vision and strategy to life
  • Own and provide reporting and analytics framework for tracking and analyzing metrics

Qualifications for this position include:

  • 10+ years of Operations or similar experience
  • Bachelor’s degree or related field or equivalent experience required
  • 7+ years of supervisory or leadership experience, preferably in a SaaS company and/or in the financial services/fintech industry
  • 5+ years of Call Center Operations experience is a plus