Telecommute Client Success Representative

Job ID: Available for Members

Location: Arkansas, California, Colorado

Compensation: To Be Discussed

Posted: Thursday, December 06, 2018

This job expires in 25 days

Job Category: Customer Service, Information Technology

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Onsite Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

An IT company has a current position open for a Telecommute Client Success Representative.

Core Responsibilities Include:

  • Providing customer support, troubleshooting help and ongoing training to existing clients
  • Setting up, managing, and maintaining services for new and existing clients
  • Investigating issues and software bugs and solving or escalating problems appropriately

Required Skills:

  • Ability to report to an office at least once per month
  • Ability to travel minimally for training or meetings at company headquarters
  • Previous experience in an administrative, training, customer service, or technical role
  • Experience using CRM, Ticketing, and Knowledge Base software
  • Ability to take the initiative and see projects and tasks through to completion
  • Ability to understand and convey detailed information about our services and system