Telecommute Client Technical Support Manager

Job ID: Available for Members

Location: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Compensation: To Be Discussed

Posted: Tuesday, August 28, 2018

Job Category: Information Technology, Management

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An information technology company is seeking a Telecommute Client Technical Support Manager.

Candidates will be responsible for the following:

  • Directing the day to day operations to ensure that resources are assigned triage tasks based on priority
  • Overseeing and mentoring Tier 3 Analysts
  • Frequently reviewing processes and procedures and look for ways to automate or improvement case review

Applicants must meet the following qualifications:

  • 15% travel to client sites
  • Bachelor’s degree or equivalent combination of education and experience in software support/financial industry
  • Strong technical research, analysis and troubleshooting skills required
  • Extensive experience with PL/SQL, .NET, Oracle, SQL, and API Interfaces
  • Financial product support or financial institution is critical
  • Experience managing a remote staff