Job Summary

Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly people's company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!

We are looking for Contact Center Supervisors to work on a variety of projects including Outbound Lead Generation, Sales, Inbound Customer Care and other Premium Contact Center Projects with us.


Your task will include:

- Building and developing a strong team remotely
- Train your team members, set them up for success and help them on a daily base
- Help report daily, weekly performance, communicate key insights and obstacles to the teams and the broader company
- Work closely with other Customer Support teams across the World, to identify ways to improve customer support experience
- Maintain quality, effectiveness and efficiency within the team as well as collaboration and communication between functions and teams
- Help your team focus on why they're doing what they're doing, and make sure they can see how their work helps to bring us closer to our mission
- Build the team's culture by living our values on a daily basis
- Manage, create and update scheduling for teams working in different time zones


We are looking for you in case you have:

- Leading supervisory experience in Customer Service, or customer-facing Operations teams within BPO industry
- Passion for customer experience, technology, leading people and teams
- Ability to multi-task and take responsibility in challenging situations as well as ability to manage, delegate and oversee cross-team projects
- Ability to dive into numbers to support process improvements, prioritization and forecasting
- Ability to take individual ownership and responsibilities beyond your main daily duties as well as being a great team-player
- Great cross team communication and listening skills
- Excellent communication skills in English

What we need from you:
Internet:

- Broadband internet connection
- Ethernet based LAN connection

Hardware Requirements:

- Processor: 1.8Ghz upwards (64bit preferable)
- RAM: 4 GB RAM upwards
- Available Storage: 10Gb minimum
- Preferred Resolution: 1920x1080
- Wired USB Headset

Operating System

- Microsoft Windows: 10 upwards


What we offer

- Home-based working
- Freelance contract
- Project based opportunities
- Long term cooperation agreement
- Career development
- Paid holiday