Telecommute Contact Center Technology Solutions Senior Account Manager

Job ID: Available for Members

Location: Northeast

Compensation: To Be Discussed

Staff Reviewed: Fri, Aug 16, 2019

Job Category: Account Management

Telecommute Level: Majority

Travel Requirements: Possible Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A customer experience, engagement and growth solutions company is in need of a Telecommute Contact Center Technology Solutions Senior Account Manager.

Core Responsibilities Include:

  • Ensuring client satisfaction by providing successful client support
  • Working on platform operations management
  • Assisting with annual renewal quoting

Skills and Requirements Include:

  • 4+ years technical operations management experience
  • 4+ years external client management experience
  • Strong consultative approach and client relationship management capabilities
  • Demonstrated ability to mentor or direct technical support teams
  • Experience delivering premise or cloud contact center technologies