Telecommute CRM Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Nov 08, 2020

This job expires in 5 days

Job Category: Information Technology

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An information services company needs applicants for an opening for a Telecommute CRM Support Analyst.

Core Responsibilities of this position include:

  • Managing and resolving Service Requests and Incidents for Sales Applications
  • Providing level 2 support for Informa Markets' Enterprise Applications for Sales
  • Creating Knowledge Articles for CRM Support team

Position Requirements Include:

  • Closing Date: 30/11/2020
  • Formal and informal meetings with business stakeholders at all levels
  • Able to explain technical concepts clearly and meaningfully to a non-technical audience
  • Minimum 2 years experience supporting Salesforce in an enterprise environment
  • Able to remain calm and clear-thinking in pressurised situations
  • Good understanding of ITIL methodology, particularly Incident, Service Request, Change