Job Summary
An information services company needs applicants for an opening for a Telecommute CRM Support Analyst.
Core Responsibilities of this position include:
- Managing and resolving Service Requests and Incidents for Sales Applications
- Providing level 2 support for Informa Markets' Enterprise Applications for Sales
- Creating Knowledge Articles for CRM Support team
Position Requirements Include:
- Closing Date: 30/11/2020
- Formal and informal meetings with business stakeholders at all levels
- Able to explain technical concepts clearly and meaningfully to a non-technical audience
- Minimum 2 years experience supporting Salesforce in an enterprise environment
- Able to remain calm and clear-thinking in pressurised situations
- Good understanding of ITIL methodology, particularly Incident, Service Request, Change