Job Summary

A human capital management software company is in need of a Telecommute Customer Advocate.

Individual must be able to fulfill the following responsibilities:

• Support customer interactions performing basic functions within the Perform application
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues
• Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage

Qualifications Include:

• Attend internal meetings and huddles as scheduled
• Bachelor’s degree or 4 years equitable business experience
• 1-2 years supporting customers via phone
• 1-2 years of multi-channel customer service experience
• 1-2 years of prior customer facing HCM or Paycor experience is a plus