Telecommute Customer Care Agent in Charlotte

Job ID: Available for Members

Location: North Carolina

Compensation: Hourly

Posted: Tuesday, March 27, 2018

Job Category: Customer Service, Sales

Telecommute Level: Frequently

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Evening Shift, Part Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

A laundry and dry cleaning pickup/delivery company is seeking a Telecommute Customer Care Agent in Charlotte.

Candidates will be responsible for the following:

  • Responding to customer inquiries via phone, text, email, and online chat; providing creative and thoughtful solutions to their requests
  • Mastering the product, offerings, and internal systems to ensure thorough and clear communication and enforcement of business policies
  • Capturing and closing referrals and new sales opportunities

Applicants must meet the following qualifications:

  • Willing and able to meet in-person for initial training, weekly or bi-weekly team meetings, and ongoing training
  • High School Diploma or GED required
  • Ability to learn new software quickly and comfortable working with various platforms in a fast-paced environment
  • Ability to be empathetic and have a true passion for delighting customers by putting yourself in their shoes
  • A team-player, willing to take on any task, and have an exemplary work ethic, a “get it done” attitude, and high personal accountability