Job Summary

A retail company is in need of a Telecommute Customer Care Specialist.

Core Responsibilities Include:

• Fielding real-time calls, e-mails and live chats from customers across the country
• Providing outstanding customer service every day

Required Skills:

• Excellent telephone and written communication skills
• Ability to work a set schedule, with required overtime as business needs
• Schedule flexibility during peak hours and severe weather
• Able to work in a fast pace environment and demonstrate a high sense of urgency
• Demonstrate conflict management skills and maintain professional composure
• Understanding of computer systems, with the ability to troubleshoot technical issues with minimal assistance