Job Summary
A major healthcare company has an open position for a Telecommute Customer Experience Design Manager.
Candidates will be responsible for the following:
- Design and development of end-to-end consumer experiences
- Responsible for program management budget
- Execute against a strategy that aligns to goals and framework
Qualifications for this position include:
- Travel Yes, 25 % of the Time
- Bachelor's Degree or equivalent work experience
- 5 years of experience and a proven track record of driving transformational change
- 5 years of experience in developing customer experience programs or initiatives
- 2 years of experience working with IVR/Call Routing
- 3 years of experience leveraging data driven insights