Telecommute Customer Experience Design Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Nov 29, 2018

Job Summary

A major healthcare company has an open position for a Telecommute Customer Experience Design Manager.

Candidates will be responsible for the following:

  • Design and development of end-to-end consumer experiences
  • Responsible for program management budget
  • Execute against a strategy that aligns to goals and framework

Qualifications for this position include:

  • Travel Yes, 25 % of the Time
  • Bachelor's Degree or equivalent work experience
  • 5 years of experience and a proven track record of driving transformational change
  • 5 years of experience in developing customer experience programs or initiatives
  • 2 years of experience working with IVR/Call Routing
  • 3 years of experience leveraging data driven insights

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