Job Summary
An information technology company is seeking a Telecommute Customer Experience Director.
Individual must be able to fulfill the following responsibilities:
- Leading a global team of 10+ dedicated customer support personnel
- Defining and implementing proper hand-off point between sales and customer service
- Proactively advocating for solutions and managing the customer escalation process
Position Requirements Include:
- 10+ years’ experience in customer engagement and support both as a direct contributor and manager
- Experience managing large teams and operations in customer engagement and support
- Experience managing, consulting and working closely with large Enterprise clients
- Passionate about business results and quality, with a strong sense of accountability and ownership
- Extensive knowledge of customer success and support best practices
