Telecommute Customer Experience Manager in Louisville

Job ID: Available for Members

Location: Kentucky

Compensation: To Be Discussed

Posted: Monday, August 13, 2018

Job Category: Customer Service, Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Manager

Education Level: Bachelors

Additional Information: Benefits Available

Job Summary

A video creation platform is searching for a person to fill their position for a Telecommute Customer Experience Manager in Louisville.

Candidates will be responsible for the following:

  • Conducting surveys to gather information on customer opinion of rendered services
  • Developing and managing a team that proactively works to meet targets and new goals
  • Establishing, measuring and monitoring customer support KPIs and metrics

Skills and Requirements Include:

  • Bachelor's Degree in Communications, Marketing, Business or similar
  • 5+ years of experience in Customer Experience
  • 2+ years experience in digital UX (user experience)
  • Experience in journey management
  • Highly organized self-starter
  • Analytics experience (Google Analytics, Hubspot, Intercom, Baremetrics, Profitwell, or similar)