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Telecommute Customer Experience Operations Consultant in New York City

Job is Expired
Location: New York
Compensation: To Be Discussed
Staff Reviewed: Sat, Nov 03, 2018
Job Category: Consulting, Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A freelancing website has a current position open for a Telecommute Customer Experience Operations Consultant in New York City.

Core Responsibilities of this position include:

  • Creating criteria and methodology for QA
  • Identifying and documenting the top 20 support use cases
  • Analyzing current data and ticket volumes and trends

Qualifications Include:

  • Meet with existing Tech Leads and managers
  • Proven service management skills - setting and measuring SLAs and KPIs
  • Advanced knowledge of customer support operations management
  • Working knowledge of help desk operations
  • Excellent analytical and problem-solving abilities

COMPLETE JOB DESCRIPTION

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