Job is Expired
Location: Florida, Illinois, Oregon, Texas, Washington, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Thu, Feb 21, 2019
Job Summary
A travel software company is in need of a Telecommute Customer Experience Shift Supervisor.
Individual must be able to fulfill the following responsibilities:
- Supervising your shift to ensure smooth operations
- Guiding agents through difficult situations, taking escalations when necessary
- Maintaining and being responsible for service levels throughout your shift
Qualifications for this position include:
- Comfortable being empowered to make decisions
- Proven capability of responding readily and flexibly to changes
- Ability to work well in an open, collaborative team environment
- A natural at efficient and straightforward communications (perfect grammar and spelling)
- Strong analytical skills with the ability to find solutions for operational and people problems