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Telecommute Customer Happiness Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, May 21, 2020
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A company that connects book publishing professionals is searching for a person to fill their position for a Telecommute Customer Happiness Manager.

Must be able to:

  • Review projects submitted on the platform
  • Build customer funnels to reactivate users
  • Maintain and update company's FAQ

Applicants must meet the following qualifications:

  • Customer support experience- Intercom, Crisp, Zendesk
  • 2+ years experience
  • Experience automating support processes
  • Great understanding of on-boarding and CRO techniques
  • Ability to contribute to maintaining a high NPS

COMPLETE JOB DESCRIPTION

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