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Telecommute Customer Operations Director

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sat, Jun 05, 2021
Job Category: Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A lawn maintenance and outdoor services marketplace is in need of a Telecommute Customer Operations Director.

Candidates will be responsible for the following:

  • Creating strategy and managing the day-to-day operations of a contact center
  • Providing mentoring and coaching to managers
  • Utilizing quantitative and qualitative data to inform strategy

Required Skills:

  • 5+ years of experience in leading high-performing CX teams
  • Thorough understanding of and belief in the intrinsic value of providing exceptional customer service
  • Proficiency with contact center technologies
  • Strong collaboration, negotiation, and ability to drive consensus
  • Able to set a vision, execute on a strategy

COMPLETE JOB DESCRIPTION

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