Job Summary
A business services company is filling a position for a Telecommute Customer Product Support Advisor.
Individual must be able to fulfill the following responsibilities:
- Taking ownership of customer interactions with a dedication to resolving their technology issues
- Exceeding customer expectations by providing a high level of world class customer service
- Navigating and managing multiple programs and applications running simultaneously
Skills and Requirements Include:
- 1 - 2 years of customer service experience
- High School Diploma or GED
- Keyboarding skills at a minimum of 25 wpm
- Strong problem solving, analytical and data entry skills
- Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
- Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
