Job Summary

An outsourcing service provider needs applicants for an opening for a Telecommute Customer Service Advisor in the San Antonio Area.

Must be able to:

• Document all information on customer interaction according to standard operating procedures
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues
• Research and resolve issues reported by the client's end-users via phone, email, and chat support

Applicants must meet the following qualifications:

• Must be willing to complete computer diagnostics testing to ensure computer and speed requirements
• Must be willing to complete assessments that include a typing test of 25-30 wpm
• Must have your own personal computer, ethernet connection, and a high speed internet connection
• Demonstrate strong abilities to work independently and as a remote team player
• Must have at least a High school diploma or GED
• Must be at least 18 years of age