Job Summary

A retail company has a current position open for a Telecommute Customer Service Consultant in Portland.

Candidates will be responsible for the following:

• Recognizing, documenting and alerting supervisors of trends in customer calls
• Meeting customer satisfaction, efficiency metrics and issue resolution targets
• Servicing customers seeking assistance

Qualifications Include:

• A successful track record working in a high volume environment
• Service experience
• Excellent communication and relationship building skills
• Able to solve problems by thinking analytically and creatively
• Regular and reliable attendance is an essential function of this position