Job Summary

A healthcare company that provides non-profit health plan services has a current position open for a Telecommute Customer Service Representative.

Core Responsibilities of this position include:

• Performing in an 100% inbound customer service environment with no cold calling or prospecting
• Handling approximately 50 calls per day depending on complexity
• Acquiring and retaining knowledge of department processes and resource utilization

Qualifications Include:

• High School diploma, or equivalent
• 2 years of related working experience, preferably in a healthcare related setting
• Insurance and billing experience preferred
• Medical terminology and procedural/diagnostic coding (CPT, ICD) knowledge preferred
• Ability to problem solve and use critical thinking for timely and thorough issue resolution
• Computer proficiency including the ability to work on dual monitors, use various applications/ systems/software, and strong typing skills