Job Summary
A company that provides business services has an open position for a Telecommute Customer Service Representative in Tacoma.
Candidates will be responsible for the following:
- Answering back to back calls and resolving issues
- Resolving the problem quickly and ensuring situation does not escalate
- Speaking clearly with empathy in both positive and negative situations
Applicants must meet the following qualifications:
- Ability to hear someone’s situation and put yourself in their shoes
- Ability to stay calm in escalated customer situations
- Desire to go out of your way to help others
- Ability to multi-task while on the phone – resolving the issue while maintaining a short call time
