Telecommute Customer Service Technical Support Analyst in Colorado Springs

Job ID: Available for Members

Location: Colorado

Compensation: To Be Discussed

Posted: Tuesday, March 06, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A software company is searching for a person to fill their position for a Telecommute Customer Service Technical Support Analyst in Colorado Springs.

Core Responsibilities Include:

  • Resolveing clients' questions or problems over the telephone or Internet
  • Serving as primary support liaison between company and customer and documents incidents in required tracking systems
  • Being responsible for appropriate referral to other support and quality assurance areas

Required Skills:

  • Bachelor's degree in business or computer science or has equivalent technical training and/or work experience.
  • 1-3 years of experience in a customer support or technical support environment
  • Possesses working knowledge of operating environments and basic knowledge of product functionality.
  • Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming
  • Windows Server 2008 & 2012 Experience Supporting client applications and Database software
  • Redhat Linux experience Supporting Database software