Telecommute Customer Solutions Specialist

Location: Delaware, Florida, Maryland, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Virginia

Compensation: To Be Discussed

Staff Reviewed: Fri, Feb 05, 2021

This job expires in: 7 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level

Job Summary

A software development firm has an open position for a Telecommute Customer Solutions Specialist.

Core Responsibilities of this position include:

  • Partnering with our customers to troubleshoot and answer questions about our product and/or marketing best practices
  • Working over the phone, chats, and tickets queues to answer customer inquiries about technical issues, billing, and/or sales
  • Working on special projects and collaborating with fellow team members with the ultimate goal of improving the customer experience

Position Requirements Include:

  • Ability to work second shift (1-10 PM EST)
  • Ability to take initiative to partner with our customers by proactively educating on best practices
  • Ability to bubble up suggestions for new product features
  • Ability to advocate for process enhancements in the department
  • Previous experience in a remote customer centric or retail environment
  • Demonstrated tech-savviness with ability to coach those around you to better master their computer skills

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