Job Summary

A software development firm has an open position for a Telecommute Customer Solutions Specialist.

Core Responsibilities of this position include:

• Partnering with our customers to troubleshoot and answer questions about our product and/or marketing best practices
• Working over the phone, chats, and tickets queues to answer customer inquiries about technical issues, billing, and/or sales
• Working on special projects and collaborating with fellow team members with the ultimate goal of improving the customer experience

Position Requirements Include:

• Ability to work second shift (1-10 PM EST)
• Ability to take initiative to partner with our customers by proactively educating on best practices
• Ability to bubble up suggestions for new product features
• Ability to advocate for process enhancements in the department
• Previous experience in a remote customer centric or retail environment
• Demonstrated tech-savviness with ability to coach those around you to better master their computer skills