Job Summary

A higher education technology company has a current position open for a Telecommute Customer Success Associate in Cleveland.

Core Responsibilities Include:

• Working closely with customers from the moment they join the community and throughout their journey
• Managing the technical and project portions of onboarding new customers
• Providing guidance clear guidance in managing and monitoring customers to ensure their needs

Must meet the following requirements for consideration:

• Bachelor’s Degree or higher
• 2+ years relevant work experience in customer-facing roles for SaaS or higher education administration
• Strong and polished communication skills, including written and the ability to present trainings
• Self-motivation, proactive team player with remote experience preferred
• Technical apptitude with SaaS and office suite products
• Ability to manage multiple tasks and projects