Job Summary

A technology firm is filling a position for a Telecommuting Customer Success Manager.

Candidates will be responsible for the following:

• Establishing a trusted advisor relationship with customer executive sponsors and key stakeholders
• Developing and carrying out programs to keep customers informed of the releases of our offerings
• Delivering outcomes in the form of renewals and incremental sales

Skills and Requirements Include:

• Bachelor's degree in a technology-related discipline
• 3 years of account management or technical customer service experience
• Experience working in a communication service provider, network equipment provider
• Demonstrated ability to manage critical customer support escalations
• Experience dealing with large customers and complex technical support issues
• Experience with Salesforce.com (SFDC) customer relationship management and case management solutions