Job Summary
A privately-held technology company has an open position for a Telecommute Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Answer phones and emails, providing support on a wide range of topics
- Act as a trusted advisor to new and prospective customers
- Troubleshoot technical issues and communicate back to the customer
Must meet the following requirements for consideration:
- Completed some college in a relevant field
- 0-3 years of Customer Success/Support experience
- Analytical mindset with ability to quickly recognize patterns
- Able to master new software and systems effortlessly and quickly
- Superb writing and communication skills: accurate, focused, and detailed
- Excellent at multitasking and highly productive