Telecommute Customer Success Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Dec 20, 2018

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A customer self-service experience company is seeking a Telecommute Customer Success Manager.

Core Responsibilities Include:

  • Establishing trusted relationships with stakeholders within client organizations
  • Onboarding new clients, proactively contacting accounts at risk, enhancing product adoption and value
  • Educating clients on solutions and the benefits they provide

Applicants must meet the following qualifications:

  • 2 to 6 years’ experience in customer success roles for enterprise software solutions
  • Responsibility for managing a book of business, including renewals
  • Proven ability to convey technical concepts to non-technical audiences
  • Business acumen and ability to tie software product to business outcomes
  • Work experience in a fast paced environment for a business that is expanding and changing
  • All other requirements necessary for this position