Telecommute Customer Success Manager

Location: New York

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 09, 2021

This job expires in: 25 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A fashion cloud service provider is seeking a Telecommute Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

  • Be an expert on system functions and features
  • Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs
  • Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added

Skills and Requirements Include:

  • Bachelor’s degree or equivalent experience in business, or related field
  • Minimum 2 years previous experience in Customer Success or On-boarding
  • Ability to perform within a fast-paced, multi priority setting
  • Customer-first mentality; ability to empathize and build customer loyalty
  • Strong critical thinking, analytical, and complex problem-solving skills

COMPLETE JOB DESCRIPTION

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