Telecommute Customer Support Director

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, May 01, 2019

This job expires in 7 days

Job Category: Customer Service, Management, Quality Assurance

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A software company is seeking a Telecommute Customer Support Director.

Candidates will be responsible for the following:

  • Evaluating and implementing the tools, processes and organizational support
  • Incorporating key operational and service-level benchmarks into workflows
  • Implementing a strategy to provide customer support via multiple channels

Position Requirements Include:

  • Travel opportunities for company meetings, team meet-ups, and the occasional conference
  • Have managed multiple tiers of front-line technical support teams
  • Have built, implemented, and scaled world wide customer support operations
  • Have directed the implementation and maintenance of internal documentation around customer insights
  • Have configured and managed Zendesk