Job Summary
An education solutions company is in need of a Telecommute Education Product Primary Support Representative.
Must be able to:
- Provide technical support to customers via phone, chat, email, and other channels
- Create and update cases with customer inquiries via Salesforce
- Troubleshoot application and access issues for customers as needed
Qualifications for this position include:
- 2+ years of experience in customer service or technical support
- Demonstrated phone and email skills successfully supporting customers
- Experience supporting Software as a Service, web browsers, networking principles
- Comfortable in a fast paced and changing environment
- Excellent communication skills (written and verbal)
- Familiarity with case tracking and customer relationship management software
