Telecommute Educational Services Customer Support Director

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, May 24, 2021

This job expires in: 6 days

Job Category: Education

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An educational services company needs applicants for an opening for a Telecommute Educational Services Customer Support Director.

Core Responsibilities of this position include:

  • Establish and build metrics for measuring customer service team and individual performance
  • Restructure the various existing communication tool chains
  • Implement and manage a ticket system support structure

Position Requirements Include:

  • 7+ years experience leading Onsite and Remote Customer Service Teams
  • 7+ years experience leading Customer Service Solutions such as Zendesk, ServiceCloud
  • 7+ years experience managing metrics for measuring quality of service and staff performance
  • Exceptional communication skills
  • Possess strong creative problem solving skills
  • Team Player with a positive attitude

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