Job Summary
An educational services company needs applicants for an opening for a Telecommute Educational Services Customer Support Director.
Core Responsibilities of this position include:
- Establish and build metrics for measuring customer service team and individual performance
- Restructure the various existing communication tool chains
- Implement and manage a ticket system support structure
Position Requirements Include:
- 7+ years experience leading Onsite and Remote Customer Service Teams
- 7+ years experience leading Customer Service Solutions such as Zendesk, ServiceCloud
- 7+ years experience managing metrics for measuring quality of service and staff performance
- Exceptional communication skills
- Possess strong creative problem solving skills
- Team Player with a positive attitude
